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Void Checks/Payrolls

VOIDS – The process feels backwards in isolved.  Deal with the cash FIRST, and then work on the reports and the void SECOND. 

  1. Once the ACH file has been submitted, the cash end of the VOID is usually handled through your ACH provider (NATPAY or EFX).   
    1. For an NSF payroll you would either redraft the payroll from your Client or cover the payroll from the FRANCHISE OPS account). 
    2. If an employee is overpaid, there are certain circumstances where NATPAY can perform an item deletion or initiate a reversal – but this is ONLY for a Direct Deposit.  Reach out to NATPAY directly to see if this is possible for each situation. 
    3. You cannot do a cash reversal for overpaid taxes out of the Corporate Impound account.   
    4. For any voids that require a cash refund, submit an OPS ticket before completing the VOID. The OPS team can help make sure that the reports are correct, and that any credits are applied properly in isolved before authorizing a cash refund out of the Corporate Impound account. 
  2. Before making any changes to the reports, you need to identify any taxes that have been paid out to the Tax authorities.  This will affect how the correction will be handled.  Look at the Company Tax Liabilities Screen. 
  3. The LAST step is to fix the reports and process any VOIDS in isolved. There are many different scenarios, and if you are unsure, the best course of action is to submit an OPS ticket for help.  Instructions on how to Correct Common Payroll Mistakes 

    Void an Entire Payroll Run 

    Instructions on how to Void an Entire Payroll Run.  This should ONLY be used if the Bank File has not been sent! 

    University Article: Void Payroll
           After the bank file has been sent, PLEASE check first to see if any of the tax liabilities have been paid.  DO NOT void a payroll if any of the tax liabilities have been paid.  Submit an OPS ticket for help.