Penalties and Interest

As mentioned in the Q&A, effective May 29, 2025, the Tax Team will no longer be able to pay penalties and interest through iSolved. This applies to all penalties and interest, regardless of whether they are due to the Tax Team, the franchise, or the client. 

  If you are paying penalties or interest on behalf of your franchise or a client, those payments must now be made using the client’s login or by check. If paying by check, please mail the notice and payment to the agency address provided in the notice. Most agencies apply payments using the postmarked date from the mailed envelope. 

  The Tax Team will continue to pay penalties and interest in cases where we are at fault. However, these payments will not be processed through iSolved. In those instances, we will follow the instructions provided on the notice. If necessary, we will work directly with the franchise or send a check to the agency along with the notice. 

  Any additional premiums owed beyond what has already been paid must be processed through an adjustment in order to collect the required tax funds. These premiums will be paid once the adjustment has been completed, the funds have been successfully collected from the client, and any blackout period has ended. 

Note: When onboarding new clients, please ensure that all applicable tax liabilities are opened in isolved and that funds are impounded using an on-demand transaction. Clients must also provide their Unemployment Insurance (UI) rate each year so that the correct premium amounts are collected.