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Correcting Common Payroll Mistakes

Q&A Video: Researching Common Issues (7/18/24) 

2024 Altitude Conference Outline Power Point:  Tax: Research and Corrections 

Instructions:  Correcting Common Payroll Mistakes 

     Topics Covered: 

  1. Void a Payroll PRIOR to Bank File being Sent 
  2. Correct an Employee Underpayment 
  3. Correct a Current Employee Overpayment AFTER the Bank File has been Sent 
  4. Correct a Terminated Employee payment or Employee who shouldn't have been paid AFTER the Bank File has been Sent 

University Article: Void Payroll
    Instructions on how to Void an Entire Payroll Run.   
This should ONLY be used if the Bank File has not been sent! 

   After the bank file has been sent, PLEASE check first to see if any of the tax liabilities have been paid.  DO NOT void a payroll if any of the tax liabilities have been paid.  Submit an OPS ticket for help. 

 

  1. Client Management > Taxes > Company Tax Liabilities 
    1. Filter by QTD or YTD for the tax period that you are searching. 
     
    1. Look at the last 3 columns.  If they have Process Date/Payment Method/Process batch information, then they were paid by PV Corporate. 
    2. Look at the Status Column.   
      1. If they say “Paid” then they were paid by PV Corporate, and the cash is with the respective taxing authority. 
      2. If they say "Prepaid”, then isolved thinks that the cash has already been paid to the various taxing authorities.  Thus, the amounts will show up on the reports, but no money will be sent.   
      3. If they say “Pending” then isolved thinks that the money is in the Corporate impound account and will be paid out through Corporate before the Due Date. 
      4. If they say "Held" then isolved thinks that the money is in the Corporate impound account, but it will not be paid until the status is changed back to "Pending". 
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