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OH RITA Updating Transmission Password

 Purpose: Steps to update the OH RITA (Regional Income Tax Agency) transmission password when it expires annually, and to clear the resulting error message within iSolved.

  • In iSolved, when pushing out a payment you will get the following error message when the password has expired:

    • Error

      Data transmission failed attempting to send the data for 20260916 Exception Details: The password for this web service must be reset. at AOS.BusinessLogic.DataExport.WebServices.OhioRITATransmissionWebService.LogIn(Boolean bypassPasswordResetError) in //Source/AOS.BusinessLogic.DataExport/WebServices/OhioRITATransmissionWebService.cs:line 293 at AOS.BusinessLogic.DataExport.WebServices.OhioRITATransmissionWebService.BuildAndSubmitForm11Transmission() in //Source/AOS.BusinessLogic.DataExport/WebServices/OhioRITATransmissionWebService.cs:line 224 at AOS.BusinessLogic.Payroll.Helpers.DataTransmissionSender.TransmitWebServiceData(AuditBatch auditBatch, String filePath, String fileName, IDataTransmissionSettings dataTransmissionSettings, Object[] connectionArgs) in /_/Source/AOS.BusinessLogic.Payroll/Helpers/DataTransmissionSender.cs:line 188

  • To reset the password you'll need access to the old password and the E-File Login Parameters screen within iSolved. 
  • Old password located in Teams under Teams and Channels > Tax Department > General > Shared > NEW State Registration Spreadsheet.xlsx > Locals Tab 
    • OH RITA Agency Transmission out of iSolved
  • In iSolved, navigate to Tax Filing Management > Tax Filinglinng Setup > E-File Login Parameter
  • Under OH RITA - Ohio Regional Income Tax Agency (RITA), select the edit button 
  • Select Change Password 
  • Select I need to submit a password change to the tax agency 
  • Enter the current password, new password and check mark Update isolved with new password if accepted by the agency 
  • Select Save 
  • Preform a system refresh by going to Production Utilities > Refresh System Data and selecting Refresh System Data Cache
  • Under the Tax Filing Management > Tax Payment Processing > Payment History, select the batch and click the Regenerate and Retransmit E-files tab 
  • Proceed with waiting for the acknowledgement as normal to generate the payment file 

Note: Our contact with OH Rita is very helpful and can help confirm if the change was successfulssful and if files have been received. 

Aesha Ryans
Phone: 404-922-3267
Email: aryans@ritaohio.com